Voice of Customer and Sentiment Intelligence

"Your surveys capture 20% of your customers — the other 80% are telling you exactly what's wrong, but nobody's listening."

Industries

Cross-Industry

Financial data available with Essential

Complexity Medium

Value Type Revenue Increase

GenAI Intensity Medium

Best Fit Mid-Market

Related Use Cases

You're monitoring 3% of your customer interactions and hoping the other 97% are fine.

Your best agents solve problems brilliantly, but that knowledge lives in their heads — when they leave, it walks out the door.

Your best agent resolves issues in 5 minutes because they know where everything is — your newest agent takes 15 minutes for the same ticket.